We can send your order anywhere within Canada and USA. All our items are packed for safe delivery. We ship all products by Canada Post Expedited Parcel unless otherwise directed. This usually takes between 2 to 10 working days depending on the delivery service in the destination area.
We normally ship our products within two business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with TeddyCub within 3 days from date of receiving goods.
Email details of your claim to [email protected]
The following options will then be made available:
Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.